Our purpose, goals and values
Help people to gain better mental health, and improve the quality of their lives.
1) Help more people
We will support more individuals and families, in more ways and places, by expanding the services we offer. We will ensure that our services meet people’s expressed needs and improve their quality of life.
2) Be customer focused in everything we do
We will value and utilise people’s lived experiences in everything we do. We will deliver responsive and flexible services for people impacted by mental ill-health, and be there when people need us.
3) Raise awareness of Mind
We will make people aware of Mind and what we offer. We will improve pathways to support and be a point of connection to people, information, events and ideas.
4) Secure our future
We will continue to develop an organisation that delivers sustainable, quality services. We will build a contemporary workforce with the skills and flexibility for the future, and invest in the development of effective operating systems.
5) Influence for social change
We will engage with the Mind community to understand their experiences and what helps. We will work with them to strive for social change on issues that matter to them.
Mind is committed to ensuring that our work and our engagement with people reflect the following values.
We value hope, courage and perseverance, knowing that people do recover from their mental health challenges.
2) Creativity and innovation
We value the development of new ideas and work practices that continually improve our capacity to provide excellent services.
3) Consumer focus
We value clients taking charge of their recovery and giving guidance to Mind in supporting that recovery.
4) Making a difference
We are committed to action for social justice, respect for peoples’ rights and to fostering the inclusion of Mind clients in community life.
We value honesty and accountability in our relationships with consumers, carers and families, staff and other Mind stakeholders.
Mind acknowledges that Aboriginal and Torres Strait Islander peoples are the Traditional Custodians of the lands on which we work and we pay our respects to Elders past, present and emerging. We recognise the intergenerational impact of the history of invasion, dispossession and colonisation and are committed to the recognition, respect, inclusion and wellbeing of Australia’s First Peoples.
Mind values the experience and contribution of people from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds. We are committed to inclusion for all our clients, families and carers, employees and volunteers.
Human rights and quality of service
Mind’s human rights obligations
Human rights are the inalienable rights and freedoms that belong to every person simply because they are human.
Mind Australia is obliged, and is proud to, work in ways that protect and promote the human rights of our clients, their carers and the broader community.
Specifically, we are bound by the Victorian Charter of Human Rights and Responsibilities Act 2006 (the Charter Act), which came into full effect on 1 January 2008 and the Queensland Human Rights Act 2019.
There are differences between the Acts, but essentially they oblige us to treat everyone with dignity, fairness and respect and protect all people from arbitrary and excessive actions that could result in the loss of life, liberty, degrading treatment or unnecessary interference into their lives.
This means we must consider relevant human rights when making a decision and act in a manner that is compatible with human rights. In Queensland, the obligations are spelt out more fully as that we must consider human rights when delivering services, developing policies and procedures, designing projects, managing risks, making decisions, and managing complaints.
We also report compliance with the Queensland Human Rights Act, which includes:
- actions taken during the reporting period to further the objects of the legislation
- human rights complaints we’ve received, including number and outcomes, and
- review of policies, programs, procedures, practices or services undertaken in relation to their compatibility with human rights.
Mind has undergone external on-site review against industry standards every three years since 2003. Our most recent accreditation review occurred in February 2018 and Mind was successfully accredited against the following five standards:
- Quality Improvement Council for Health and Community Service Standards (QIC)
- National Standards for Mental Health Services (NSMHS)
- Human Services Standards in Victoria
- Rainbow Tick (for the Mind Equality Centre)
- Accreditation Certificate - HSQS Standards 2018 - 2021 (Queensland)
In September 2019, Mind achieved certification for its delivery against the national NDIS Safeguarding and Quality Standards.