Contact us

Mind Connect is the virtual front door of Mind – our dedicated Customer Service Team which is available from 9am-5pm Monday to Friday to answer your calls and respond to your email queries. 

Our team acts as the central point of contact for all of Mind’s services and is equipped with the knowledge and information you need or can connect you with the right people across Mind to answer your queries. 

You can contact the Mind Connect team on: call (1300 286 463) or email [email protected] 

If there is an immediate risk of harm to yourself or others, please call: 000 

Mind’s central office is located at Building 8. Level 3, 584 Swan Street, Burnley VIC 3121. Mind’s Central Office PO Box details are: PO Box 5107, Burnley  VIC 3121 

Support for carers 

Mind cares about carers. We stand up for your rights, including your right to support. And of course, supporting carers improves outcomes for your loved ones. 

We want all families and carers to get the information, support and services they need at the time they need them. 

Mind 's Carer Helpline is open from 9am to 5pm Monday to Friday. You can call our Carer Helpline for over-the-phone information and advice, and to find out about the range of services we have available for carers.  

Your loved one does not have to be using a Mind service to access this support. 

You can contact the Carer Helpline on 1300 554 660. 

Mind Connect and the Carer Helpline are closed on all National and Victorian public holidays. Voice mails and emails received on those days will be responded to at the next available opportunity. 

Seeking immediate mental health support? 

If you are feeling suicidal, or want to support someone who is, talk to a crisis counsellor now. See below for some services which we recommend: 

13 Yarn 
A 24/7 national crisis support telephone service staffed by Aboriginal and Torres Strait Islander peoples. 
13yarn.org.au  
13 YARN (13 92 76)  

Beyond Blue 
Anyone feeling anxious or depressed 
beyondblue.org.au 
1300 22 4636 

Kids Helpline 
Counselling for young people aged 5 to 25 
Kidshelpline.com.au 
1800 55 1800 

Lifeline 
Anyone having a personal crisis 
lifeline.org.au 
13 11 14  

MensLine Australia 
Men with emotional or relationship concerns 
mensline.org.au 
1300 78 99 78 

Open Arms 
Veterans and families counselling 
openarms.gov.au 
1800 011 046 

Suicide Call Back Service 
Anyone thinking about suicide 
suicidecallbackservice.org.au  
1300 659 467   

Feedback 

Mind Australia commits to a culture of continuous improvement in practice and service delivery with staff whose expertise, passion, diversity and professionalism fuels an unwavering commitment to achieving the best possible outcomes for our clients. Mind is bound by the Victorian Charter of Human Rights and Responsibilities Act 2006 (the Charter Act) and the Queensland Human Rights Act 2019. We are always trying to do things better, which is why we appreciate feedback about our services. Find out more about our complaints and feedback processes here.