Mental health consumer organisations 

New South Wales

BEING - Mental Health and Wellbeing Consumer Advisory Group

Suite 501, Level 5, 80 William Street, Woolloomooloo, NSW, 2011

(02) 9332 0200

BEING is the independent, state-wide peak organisation for people with a lived experience of mental illness (consumers), and works with consumers to achieve and support systemic change. BEING acts as a bridge between mental health consumers and the government.


Contact Queensland Alliance for Mental Health.

South Australia

Health Consumers Alliance of SA Inc 
Level 1, 12 Pirie Street, Adelaide, SA, 5000 
(08) 8231 4169

The Health Consumers Care Alliance of SA engages users of health services and health services themselves to achieve high-quality care. The organisation seeks to promote and strengthen the wellbeing and rights of health consumers.


Amplifies the voice, influence and leadership of people with lived experience to drive change.

Links to Wellbeing  

Strong links and quick referral pathways to local community services connecting people to local services to strengthen and maintain their supports.


The Victorian Mental Illness Awareness Council (VMIAC)

1/22 Aintree Street, Brunswick East, VIC, 3057

(03) 9380 3900

The peak Victorian non-government organisation for people who have experience of mental illness or emotional distress. It provides the following services:

  • advocacy and representation for people who use mental health services
  • information and peer support
  • research and evaluation
  • education and training.

Our Consumer Place

An information resource developed by people diagnosed with mental illness. The website provides information about projects and initiatives run by people with mental illness between 2008 and 2019.

Health Issues Centre  
Level 1, 255 Bourke Street, Melbourne, VIC, 3000 
(03) 8676 9050

An independent, not for profit organisation that listens to the voices and experiences of everyday people to help shape policy decisions and service delivery in the health system. It works on projects and campaigns identified as significant priorities for all Australians.

Western Australia

Consumers of Mental Health WA 
31 Manning Road, Cannington, WA, 6107 
(08) 9258 8911

A consumer-led organisation dedicated to achieving social changes that reflect the needs and priorities of people with mental health issues.

Carer support organisations 

If you are looking after someone with mental health issues you'll understand the value of mutual support and advocacy on behalf of carers and their needs - afterall, you know that you can look after your loved one better when you have support.

Mind conducts research on and promotes awareness of carer needs, and we pursue family-inclusive practice.  We also acknowledge the work of organisations dedicated to promoting the needs of mental health carers and often partner with these organisations.  They include:


Mental Health Carers Australia (MHCA) - formerly ARAFMI National

PO Box 592, Heidelberg VIC 3084

Subscribe to Mental Health Carers Australia monthly e-newsletter.

Carers Australia

Unit 1, 16 Napier Close, Deakin ACT 2600

Visit this website to find information on state offices.

New South Wales

Mental Health Carers NSW (formerly Arafmi NSW)

Suite 501, Level 5, 80 William St, Woolloomooloo NSW 2011

1300 554 660

Northern Territory

Mental Illness Fellowship Australia Northern Territory (MIFANT)

PO Box 40556, Casuarina NT 0811 
1800 985 944


Arafmi Queensland

Arafmi Head Office, 24 Chermside Street, Teneriffe, QLD 4005 
(07) 3254 1881  


Mental Health Families and Friends Tasmania (MHFFTas)

2 Terry St Glenorchy TAS 7010 
(03) 6228 7448



Level 1, 37 Mollison Street, Abbotsford VIC 3067

(03) 8803 5555

Subscribe to Tandem's fortnightly e-newsletter

Western Australia

Helping Minds

182 Lord Street, Perth WA 6000

(08) 9427 7100

Peak bodies of community mental health services 


National Mental Health Commission

PO Box R1463, Sydney NSW 2000

(02) 8229 7550

[email protected]

New South Wales

Mental Health Coordinating Council

PO Box 668, Rozelle NSW 2039

(02) 9555 8388

[email protected]


Queensland Alliance for Mental Health

433 Logan Road, Stones Corner, QLD, 4120

(07) 3252 9411

[email protected]

South Australia

Mental Health Coalition of South Australia 
4/95 King William Road, Unley, SA, 5061 
(08) 8212 8873


Mental Health Victoria (MHVIC) 
2/22 Horne Street, Elsternwick, VIC, 3185 
(03) 9519 7000

Western Australia

Western Australian Association for Mental Health 
Level 1, 1 Nash Street, Perth, WA, 6000

(08) 6246 3000

Information on advocacy, asking a question or making a complaint 

If you have a concern about the care you are receiving from a mental health or disability service provider, or the way your private information is being handled, you should first make your complaint to the provider.

At Mind, as with other accredited service providers, we have a thorough process for investigating complaints. We take your concerns seriously and commit to trying to resolve all complaints. If your issue is still not resolved satisfactorily, you can make a complaint through one of the organisations listed below.

These organisations can also help you access an advocate to ensure that your voice is heard. A family member, carer, kin or supporter can also be your advocate.


Mental Health Complaints Commissioner

Email: [email protected] phone: 1800 246 054

Office of the Public Advocate

Phone: 1300 309 337

Homeless Advocacy Service

Email: [email protected] phone: 1800 066 256

Victorian Mental Illness Awareness Council (VMIAC)

Email: [email protected] phone: (03) 9380 3900

Tandem (representing Victorian mental health carers)

Email: [email protected] phone: (03) 8803 5555

Disability Services Commission

Email: [email protected] phone: 1800 667 342

Independent Mental Health Advocacy Service (for people on compulsory treatment orders)

Email: [email protected] phone: 1300 947 820

LGBTIQ Legal Advice Service / Fitzroy Legal Service

Phone: (03) 9419 3744

Victorian Aboriginal Legal Service

Phone: (03) 9418 5999

South Australia

Health and Community Services Complaints Commissioner

Email: [email protected] Phone: 1800 232 007

Carers SA South Australia

Phone: 1800 242 636

Aboriginal Legal Rights Movement

Phone: 1800 643 222

SHineSA – Sexual Health Information Networking & Education SA

Email: [email protected] Phone: 1300 883 793


Office of the Health Ombudsman

Email: [email protected] phone: 133 646

Carers QLD Australia

Phone: 1800 242 636

Aboriginal & Torres Strait Islander Legal Service (QLD) Ltd

Email: [email protected] Phone: 1800 012 255

People with Disability Australia (Service users in Logan, Fraser Coast, Sunshine Coast, Bundaberg, Mount Isa and Lower Gulf communities)

Email: [email protected] Phone: 1800 422 016

LGBTI Legal Service Inc

Email: [email protected] Phone: (07) 3124 7160

Western Australia

Health and Disability Services Complaints Office (HaDSCO)

Email: [email protected] Phone: (03) 6551 7600

Mental Health Advocacy Service (for inpatients and people on CTOs under the Act and psychiatric hostel residents)

Email: [email protected] Phone: (08) 6343 6300

People with Disabilities Western Australia

Email: [email protected] Phone: (08) 9485 8900

Health Consumers’ Council (WA) Inc (HCC)

Phone: 1800 620 780

Aboriginal Legal Service of Western Australia Limited

Phone: 1800 019 900

Livingproud – LGBTI Community Services of WA

Email: [email protected] Phone: (08) 9486 9855

New South Wales

Health Care Complaints Commission

Email: [email protected] Phone: (02) 9219 7444 / 1800 043 159 (toll free)


Office of the Australian Information Commissioner

Email: [email protected] Phone: 1300 363 992

NDIS Quality and Safeguards Commission

Phone: 1800 035 544 or TTY 133 677 (interpreters can be arranged)

National Relay Service – ask for 1800 035 544

National Disability Insurance Agency (NDIA) – for complaints about your NDIS plan or funding 

Phone: 1800 800 110